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Posted: Monday, January 8, 2018 1:15 AM

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

* Runs high volume/production copy machines and performs binding and finishing work.

* Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

* Perform basic equipment troubleshooting and escalate calls to technicians

* Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)

* Performs duties of scanning and /or imaging documents

* May perform Reception services on temporary/occasional basis

* Maintains records for management reports and inventories of supplies needed.

* Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

* Calculates charges for jobs performed and maintains logs and may generate reports.

* Responds to and coordinates all service calls required by customer.

* May perform filing duties in conjunction with specific customer requests.

* Delivers completed jobs to pre-determined customer locations within and outside of the site.

* Maintains daily meter and service logs.

* May travel between customer's buildings.

* Answers customer questions regarding status or feasibility of job requests.

* Ensures upkeep of convenience copier areas by keeping neat and well stocked.

* Performs duties related to the shipping of materials.

* Performs duties related to the receiving of materials.

* May perform meeting room and conference room set ups.

* May perform building occupant moves within assigned facilities.

* May perform light maintenance, and cleaning duties as assigned.

* May occasionally perform shipping, receiving and dock work in a mailroom type environment

* May require periodic overtime on nights and weekends, including off-hour emergency response.

* Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

* Uses all copier equipment, calculator, fax machine, postage meter and some PC.

* Performs filing duties, which may include 'purging' and archiving old documents.

* Understanding of Ricoh Services Portfolio & Technology

* Ensures data for Ricoh MOR, SPG and job logs are captured

* Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

* Requires high school diploma or GED and1-2 years of related work experience.

* Some related copy job experience is preferred.

* May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

* Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

SDL2017

Source: http://www.jobs2careers.com/click.php?id=4784602046.96


• Location: District Of Columbia

• Post ID: 43959142 dc
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